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Unknown error, error number: 0x800c0133 When Sending or Receiving E-mail in Outlook Express

When you try to send or receive messages using Outlook Express, you may receive error message as below.

"An unknown error has occurred. Account: 'Example', Server: 'example.mail.domain.com', Protocol: POP3, Port: 110, Secure (SSL): No, Error Number: 0x800C0133 "

SYMPTOMS

  1. All the mail disappear
  2. Unable to download emails
  3. E-mail message could not be sent.

CAUSE

This behavior can occur if the Folders.dbx file is missing, damaged, or using the read-only attribute. Usually it will happen at inbox.dbx.

To remedy

Try to restart the computer, if the problem persists, please follow the following steps.

Rename

the Inbox.dbx file:

  1. Go to Tools > Options > Maintenance tab > Click Store Folder�. It will reveal the location of your Outlook Express files.
  2. Close Outlook Express, goto the location mentioned above. You may copy the location and paste it in the Start� > Run and click Ok
  3. Rename inbox.dbx to oldinbox.db or name that you prefer.
  4. Restart the Outlook Express, This creates a new inbox.dbx file automatically.


Recovery old emails

You may recover back the old emails by try the following, if they are not corrupt or damage.

  1. In Outlook Express, right click on the local folders icon in the folder list.
  2. Click on New Folder, named it to Old Inbox
  3. Search for oldinbox.dbx.
  4. The old emails should be inside the oldinbox.dbx right now.

Where is inbox.dbx?

  1. If you want to find the exact directory, go to control panel from your XP machine, select on mail and edit the profile.
  2. Alternatively, you may use the directory as below and change the computer name with it's identity number.
    C:\Documents and Settings\{YOUR_PC_Name}\Local Settings\Application Data\Identities\{YOUR_IDENTITY_STRING}\Microsoft
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